2. Services Provided

San Dog Scrubs specializes in premium exterior property cleaning services for luxury and high-value properties. Our services may include, but are not limited to, pressure washing, soft washing, window and glass cleaning, roof and gutter cleaning, driveway and hardscape cleaning, exterior façade washing, and other related exterior maintenance services as described in your specific service proposal or agreement.

All services, scope of work, pricing, timing, and any special instructions will be described in writing in your quote, estimate, or service agreement. In the event of any inconsistency between these Terms and a signed written agreement, the written agreement shall prevail to the extent of the inconsistency.

3. Payment Terms

All pricing is quoted in U.S. dollars (USD), exclusive of applicable taxes and fees unless expressly stated otherwise. We may require a deposit or retainer to secure your booking, particularly for large-scale or time-sensitive projects. The amount and due date of any deposit will be specified in your quote or invoice.

Unless otherwise agreed in writing, payment of the remaining balance is due immediately upon completion of the services. For certain commercial or recurring Clients, alternative payment schedules may be offered at our discretion and confirmed in writing.

Late payments may be subject to interest charges at the maximum rate permitted by applicable law, together with any reasonable costs of collection, including attorney’s fees. We reserve the right to suspend or refuse future services if outstanding balances remain unpaid.

4. Cancellations, Rescheduling, and Delays

We understand that schedules can change, particularly in the context of high-end real estate transactions and property showings. However, to manage our resources effectively, we maintain the following cancellation and rescheduling policy unless otherwise specified in your agreement:

• Client-initiated cancellations: Cancellations made at least 48 hours before the scheduled service time will typically incur no fee. Cancellations made within 48 hours of the scheduled start time may be subject to a cancellation fee of up to a reasonable percentage of the quoted service price, particularly for larger or complex projects.
• Rescheduling: We will make reasonable efforts to accommodate rescheduling requests, subject to availability. Rescheduling with less than 48 hours’ notice may be treated similarly to a late cancellation at our discretion.
• Weather and safety: We may postpone or reschedule services due to weather conditions, safety concerns, equipment issues, or other factors beyond our control. In such cases, we will coordinate a new service date and time with you as soon as reasonably practicable.

We are not liable for any indirect or consequential losses, including missed showings, listing delays, or similar impacts arising from cancellations or rescheduling, regardless of cause.

5. Property Access and Client Responsibilities

You are responsible for providing our team with safe, timely, and unobstructed access to the property and all areas to be serviced, including gates, garages, courtyards, rooftops, and exterior structures as applicable. If we are unable to commence or complete work due to access issues not caused by us, a call-out or cancellation fee may apply.

Prior to our arrival, you agree to secure or remove any valuable, fragile, or sensitive items from areas where work will be performed, including outdoor furniture, décor, potted plants, vehicles, and personal belongings. We are not responsible for damage to items left in work areas that are not reasonably visible or disclosed in advance.

You must inform us in advance of any known structural issues, pre-existing damage, delicate surfaces, aging materials, or special considerations relating to the property (for example, loose stucco, older roofing, hairline cracks, or failing sealants). Failure to disclose such conditions may limit or exclude our liability for any resulting damage.

6. Limitation of Liability

We take great care in performing our services; however, by their nature, exterior cleaning processes may interact with existing property conditions, materials, and finishes. To the fullest extent permitted by law, our liability to you for any claim arising out of or relating to our services is limited, at our option, to: (a) re-performance of the affected services; or (b) the amount actually paid by you to us for the specific service giving rise to the claim.

In no event shall San Dog Scrubs be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of use, loss of business, loss of profit, diminution in property value, or reputational harm, even if advised of the possibility of such damages.

Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under applicable California or U.S. law.

7. Intellectual Property

All content, branding, logos, trademarks, service names, website content, marketing materials, and related intellectual property associated with San Dog Scrubs are owned by us or licensed to us and are protected by applicable intellectual property laws. You may not use our name, logo, or brand assets without our prior written consent.

We may, with your consent where required by law or agreement, capture photographs or video of the property before and after services for quality assurance, documentation, and portfolio or marketing purposes. Any such use will be in accordance with our privacy practices and any separate agreements we may have with you.

8. Governing Law and Dispute Resolution

These Terms, and any dispute or claim arising out of or relating to them or to our services, shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

You agree that any legal action or proceeding arising out of or relating to these Terms or our services shall be brought exclusively in the state or federal courts located in San Diego County, California, and you hereby consent to the personal jurisdiction and venue of such courts.

9. Amendments and Contact

We may update or amend these Terms from time to time to reflect changes in our services, business practices, or legal requirements. The most current version will always be available on our website and will supersede any prior versions. Your continued use of our services after any changes become effective constitutes your acceptance of the revised Terms.

If you have any questions regarding these Terms & Conditions or how they apply to a specific project or property, please contact San Dog Scrubs using the contact information provided on our website or in your service agreement.